Privacy Policy — Furnished Finder Canada

Effective: January 1, 2026

Last Updated: January 1, 2026

1) Who we are and what this policy covers

Furnished Finder Canada (“FFC”, “we”, “us”, “our”) is operated by Coastal Group Management Consulting LP and is based in Canada.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• visit our websites and related pages we operate (the “Site”),
• use our online services, platform features, and communications (the “Services”),
• contact us by email, phone, SMS/text, or chat.

This policy applies to personal information we handle in the course of providing the Services. It does not apply to third-party websites or services that we don’t control (see “Third-party links”).

2) Changes to this Privacy Policy

We may revise this Privacy Policy periodically. When we do, we will post the updated version and update the “Last Updated” date above. If changes are significant, we may provide additional notice (for example, a notice on the Site or an in-product message).

3) Personal information we collect

A. Information you provide directly

Depending on how you use the Services, we may collect information you choose to provide, such as:

Account setup

• Name, email address, phone number
• Login credentials (username/password)
• Optional profile details (such as photos, occupation/industry)
• In some cases, date of birth and mailing address (for account integrity, eligibility checks, or fraud prevention)

Property listings and inquiries

• Name, email, phone number
• Property location details (e.g., city/province) and listing content you submit

Housing requests and messages

• Information you submit through forms, emails, support requests, or messaging features

Applications and payments (where available)

• If you submit a screening application: information commonly used for identity verification and screening (e.g., name, address, date of birth, and other requested identifiers)
• If you make or receive payments through integrated payment providers: payment and transaction details needed to process the payment (payment card/bank details are typically handled by the payment processor and not stored on our systems)

Content you submit

• Blog submissions, stories/testimonials, survey responses, and any information you include in those materials

Support interactions

• If you call us: call recordings, transcripts, or summaries may be created by service providers assisting with customer support
• If you use chat: your messages and identifiers you provide in chat (such as name/email), which may be stored by our chat service provider

B. Information collected automatically

When you use the Site, we may automatically collect:

• Usage data (pages viewed, features used, clicks, referring pages, session timing)
• Device and browser data (device type, operating system, browser type, app version, settings)
• Approximate location (e.g., city/region inferred from IP address)

We use cookies and similar technologies for these purposes—see “Cookies and tracking technologies.”

C. Information from other sources

We may receive information from:

• identity/security and fraud-prevention providers,
• marketing and analytics partners,
• public sources (where permitted),
• social networks (if you choose to interact with us through them),
• government or regulatory bodies where required or permitted.

4) How we use personal information

We use personal information to operate and improve the Services, including to:

• Provide the Services (create accounts, publish listings, enable inquiries/messages, provide requested content)
• Communicate with you about your account, listings, requests, support tickets, and administrative notices
• Send service-related texts (e.g., new leads, messages, booking requests, reminders tied to your account settings)
• Process transactions and help prevent payment fraud (where supported)
• Personalize and improve the user experience, Site performance, and feature design
• Marketing and promotions (where allowed by law and your choices)
• Security and integrity (detect, investigate, and prevent suspicious activity, abuse, or violations of our terms)
• Legal and compliance (meet legal obligations, respond to lawful requests, enforce agreements, and protect rights and safety)
• Analytics and product development, including using aggregated or de-identified data where appropriate and feasible

We retain personal information only as long as needed for the purposes described in this Privacy Policy and as required or permitted by applicable law.

5) How we share personal information

We may disclose personal information in these circumstances:

Service providers

We share information with vendors that help us run the Services (e.g., hosting, analytics, customer support tools, communications/SMS providers, payment providers, and security monitoring). These providers are expected to protect information and only use it to provide services to us.

Users and marketplace functionality

If you post a listing or send an inquiry, certain information is shared as part of enabling owners/hosts and renters to communicate. What is visible depends on the feature you’re using and your settings.

Advertising and analytics partners

We may share limited identifiers and device/usage data (often through cookies or similar technologies) with analytics and advertising partners to measure performance and deliver ads. See “Cookies and tracking technologies” for choices.

Legal, safety, and rights

We may disclose information when we believe it is necessary to:

• comply with legal obligations and lawful requests,
• protect the safety, security, and rights of users, our organization, or others,
• investigate suspected fraud or misuse.

Business transactions

If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that process, subject to appropriate safeguards.

With your consent

We may share information in other ways if you direct or permit us to do so.

We do not sell your mobile number to third parties for their own marketing campaigns.

6) Cookies and tracking technologies

A. What we use

We use cookies, pixels, SDKs, and similar tools to:

• keep the Site working (essential functions),
• remember preferences,
• analyze performance and usage,
• support advertising and measurement.

Common categories include:

• Strictly necessary
• Performance/analytics
• Functional
• Advertising/targeting
• Social media

B. Analytics and session tools

We may use analytics and session tools to understand how the Site is used and to improve performance. These tools may collect device/browser information, approximate location, and usage events.

C. Your choices

You can manage cookies through:

• your browser settings (block/delete cookies),
• device settings (where applicable),
• any cookie banner/preferences tool we provide (if enabled).

Blocking certain cookies may reduce functionality.

7) SMS/Text messaging terms

If you opt in to receive SMS/text messages from us, you consent to receive messages such as:

• account notices,
• new leads/messages/requests related to listings,
• reminders,
• service updates,
• (where permitted) offers and promotions.

Message frequency may vary. Message and data rates may apply.

Opt out: Reply STOP to unsubscribe (you may receive a final confirmation text).

Help: Reply HELP or contact us using the details in “Contact us.”

We do not share SMS opt-in consent data with third parties for their own marketing purposes.

8) Do Not Track and similar signals

Some browsers send “Do Not Track” signals. Because there isn’t a consistent industry standard for interpreting these signals, we may not respond to them uniformly. You can still manage cookies through the controls described above.

9) Retention

We keep personal information only as long as needed for:

• providing and administering the Services,
• meeting legal and accounting requirements,
• resolving disputes and enforcing agreements,
• maintaining security and preventing fraud.

10) Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, so we can’t guarantee absolute security.

11) International data handling

Our service providers may process or store information outside Canada. When information is handled outside Canada, it may be subject to the laws of those jurisdictions.

12) Children’s privacy

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

13) Your privacy rights (Canada)

Depending on where you live in Canada and the context, you may have rights to:

• request access to your personal information,
• request corrections if information is inaccurate,
• withdraw consent (subject to legal/contractual limits and reasonable notice),
• ask questions about our privacy practices.

To make a request, contact us using the details below. We may need to verify your identity before responding.

14) Third-party links

The Site may link to third-party websites or services. We aren’t responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information to them.

15) Contact us

Questions or requests about this Privacy Policy or our privacy practices can be sent to:

Privacy Officer
Furnished Finder Canada (Coastal Group Management Consulting LP)
Email: privacy@furnished-finder.ca
Mail: [MAILING ADDRESS PLACEHOLDER]
Phone: [PHONE NUMBER PLACEHOLDER]